Refund policy

1. What this covers

Everything you can buy from SmartPips: signal subscriptions, copy-trading access, and the digital products in the e-shop.

2. Subscriptions are not refundable

Access is granted the moment your payment clears, and the signal feed starts being delivered immediately. Because the service is consumed from that first minute, a term that has started is not refundable.

Decide before you pay, not after. The first five live signals are free with no card, the complete results archive going back to 2020 is public, and every losing month is published in the same detail as the winning ones. Those exist so that nobody has to buy on trust.

3. You can move a payment to another service

If you subscribed to the wrong service, write to support@smartpips.pro and we will move the payment rather than refund it.

The amount you paid is credited in full against the new subscription. If the new service costs more you pay only the difference; if it costs less, nothing is lost and the remainder stays on your account for the next term.

There is no deadline while your term is running, and this can be done once per term.

4. Cancelling the monthly plan

You can cancel at any time from your account. Cancelling stops the next charge and keeps your access open to the end of the period you already paid for. There is no minimum term and no exit fee.

The three and six month terms are a single payment. They do not renew, so there is nothing to cancel — they simply end on the date shown in your account.

5. Digital products

Indicators, expert advisors and e-books are delivered immediately and are not refundable once downloaded.

We do replace or refund in full where the file will not install, does not work as its product page describes, or where you were charged for something you did not receive. Tell us what happened and we will fix it.

6. Duplicate or incorrect charges

This is not a refund and is treated differently. A duplicate charge, a charge taken after a cancellation, or a charge at the wrong amount is returned in full as soon as we can confirm it — no questions and no time limit.

7. How to reach us

Email support@smartpips.pro from the address on the account, with:

• the order or invoice reference;
• the date and the amount charged;
• whether you want the payment moved to another service, and which one.

8. What we never charge for, and never return

• trading losses — a signal that lost money is not a faulty product;
• your broker’s spread, swap, commission or slippage, which never reaches us;
• a subscription closed for redistributing our signals or for fraud.

9. Chargebacks

Please write to us before asking your bank to reverse a payment. A chargeback freezes the account while the case runs and takes far longer to resolve than an email — and moving the payment to a service you actually want is usually what you were after anyway.

10. Contact

Billing: support@smartpips.pro, or +994 99 799 00 99 during desk hours.